How to Get a Refund from TotalAV – The Updated 2025 Guide
If you’ve spotted a charge from TotalAV and want to request a refund, you’re in the right place. Whether it’s from an auto-renewal you didn’t expect or you simply changed your mind, the refund process is straightforward—as long as you know what to do.
Need fast support? Call TotalAV customer service at +1 (888) 408-3705.
TotalAV’s Refund Policy – What You Should Know First
Before requesting a refund, it’s important to understand TotalAV’s basic policies:
- 30-Day Money-Back Guarantee: All new purchases are covered under a 30-day full refund policy—no questions asked.
- 14-Day Auto-Renewal Refunds: If your subscription was automatically renewed, you typically have 14 days to request a refund.
- Partial Refunds: If you’re outside these windows or have used the product significantly, TotalAV may offer a partial refund.
Step-by-Step: How to Request a Refund from TotalAV
Step 1: Confirm Your Eligibility
Check the date of your charge and determine which refund window applies to you:
- Within 30 days of purchase = Full refund eligible
- Within 14 days of renewal = Auto-renewal refund eligible
- Beyond that? Still worth calling, but refunds are at TotalAV’s discretion
Make sure to gather:
- The email used at signup
- Order number (check your email receipt)
- Date of charge and payment method
Step 2: Contact TotalAV Customer Support
Call +1 (888) 408-3705 to speak directly with a representative. This is the fastest and most reliable way to request your refund.
Tips for a smooth call:
- Be polite and clear
- Have your account details ready
- Briefly explain why you’re requesting the refund
- Ask for confirmation via email or reference number
Step 3: Use the Online Method (If You Prefer Not to Call)
If you’d rather submit your request digitally:
- Log in to your account at www.totalav.com
- Go to the Support or Contact section
- Choose the option to submit a refund request
- Fill in your details and reason for the refund
- Wait for a confirmation email (usually within a few business days)
Step 4: Watch for Your Refund
Once your request is approved, monitor your payment method for the refund:
- Credit card refunds: 3–5 business days
- PayPal: Often within 1–2 business days
- Other methods: 5–10 business days, depending on your bank
Step 5: Follow Up If Needed
If your refund hasn’t appeared within 10 business days, reach back out:
- Call +1 (888) 408-3705 again for an update
- Or check your email (and spam folder) for any missed messages
Helpful Tips for a Successful Refund
- Stay courteous: It helps get quicker, friendlier support
- Keep records: Save confirmation emails and receipts
- Cancel your subscription: Once refunded, log in and cancel to avoid future charges
- Set reminders: If you’re on a trial, note when it ends to avoid auto-renewals
Common Questions & Issues
Q: Can I get a refund after 30 days?
Sometimes. It depends on your usage and how far past the deadline you are—worth calling to ask.
Q: What if I didn’t realize it was a subscription?
TotalAV generally honors refund requests made within 14 days of an unexpected renewal.
Q: What if my refund is denied?
Ask why it was rejected, and see if you can escalate the issue. In some cases, contacting via social media can speed things up.
Need Help Now?
Call TotalAV Customer Support directly at:
+1 (888) 408-3705
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